Right of Withdrawal - Yerbador Mate

This page contains the statutory information on your right of withdrawal, our additional 90-day return policy and the model withdrawal form. It is part of our terms and conditions.

1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The 14-day period starts on the day on which you, or a third party named by you other than the carrier, take physical possession of the goods. If your order is delivered in several parcels, the period starts on the day you take possession of the last parcel.

To exercise the right of withdrawal, you must tell us that you withdraw by a clear statement. You can:

send an e-mail to [email protected], or
send a letter to: Yerbador, Green Republic sp. z o.o., ul. Przemysłowa 5, 05-230 Kobyłka, Poland.

You may use the model withdrawal form in section 5, but you do not have to. Any other unequivocal statement is enough. It is sufficient that you send your statement before the 14 days expire.

There is no telephone customer service for yerbador.com. All contact is by e-mail.

Who you are withdrawing from

Your contract is with the seller: GREEN REPUBLIC sp. z o.o., ul. Marcina Kasprzaka 31/119, 01-234 Warszawa, Poland, KRS 0001195251, NIP 5273182681, VAT PL5273182681, REGON 542764309. Details are in our company information. The “Yerbador” trade mark belongs to OROTAL Commodities Trading SA, Avenue de Champel 29, 1206 Geneva, Switzerland (UID CHE-264.449.639), which is the brand owner only. The shop is not run from Switzerland, and OROTAL is not your counterparty.

2. Effects of withdrawal

If you withdraw from this contract, we refund all payments we received from you, including the cost of delivery.

We refund within 14 days of the day we receive your withdrawal notice.
We use the same means of payment you used for the order: a card payment is refunded to the card, a PayPal payment to your PayPal account. You pay no fee for the refund.
For delivery we refund the cheapest standard delivery we offer for your delivery country. If you chose a faster or more expensive option, the extra cost is not refunded. The tariffs are listed on our delivery page.
We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them back, whichever is earlier.

You must send the goods back without undue delay and in any event within 14 days of the day you told us that you withdraw. The deadline is met if you dispatch the goods before the 14 days expire.

You bear the direct cost of returning the goods. We do not provide free return labels.

You are liable for any diminished value of the goods if that loss results from handling them beyond what is necessary to establish their nature, characteristics and functioning — that is, beyond what you could do with them in a shop.

3. Exclusions from the right of withdrawal (Article 16 of Directive 2011/83/EU)

Because we sell food, two statutory exclusions apply to part of our range. In these two cases you have no right of withdrawal:

Sealed goods unsealed after delivery — goods that are sealed for health protection or hygiene reasons and whose seal you broke after they were delivered.
Goods liable to deteriorate or expire rapidly — goods that cannot be kept and resold safely.

In plain words

Yerba mate, teas and herbal blends, matcha, honey and food supplements with a broken seal cannot be returned. Once the factory seal is open, we cannot resell food as safe.
The same products unopened and factory-sealed can be returned under the 14-day right and under the 90-day policy in section 4.
Accessories — matero and gourds, bombilla straws, tubes, cups and sets — can be returned normally under the 14-day right.

These exclusions do not affect your rights if the goods are faulty or not as described. Liability for lack of conformity under Directive (EU) 2019/771 applies for 2 years from delivery and is separate from withdrawal. Write to [email protected]; we answer complaints within 14 days.

4. Our additional 90-day return policy for unopened goods

On top of the statutory right, we accept returns of unopened goods for 90 days from delivery.

What it is

A voluntary contractual right granted by us as the seller.
It covers goods in their original, factory-sealed, undamaged packaging that are fit for resale.
It runs for 90 days from the day you received the goods.
We refund the price you paid for the goods you send back, using the same means of payment as for the order.
You bear the direct cost of returning the goods, exactly as under the statutory right.

What it is not

It is not a replacement for the statutory 14-day right of withdrawal and it does not limit that right in any way. If both apply, you can rely on whichever you prefer.
It does not cover opened, unsealed, incomplete or damaged goods, or goods that are no longer fit for resale.
It is not a guarantee of quality and it does not affect our liability for goods that lack conformity under Directive (EU) 2019/771.
It does not oblige us to refund delivery costs beyond what the statutory right requires.

5. Model withdrawal form (Annex I(B) to Directive 2011/83/EU)

Complete and return this form only if you wish to withdraw from the contract. You may copy it into an e-mail to [email protected] or print it and send it by post.

To: GREEN REPUBLIC sp. z o.o., ul. Marcina Kasprzaka 31/119, 01-234 Warszawa, Poland
Returns address: Yerbador, Green Republic sp. z o.o., ul. Przemysłowa 5, 05-230 Kobyłka, Poland
E-mail: [email protected]
Telephone and fax: none — contact by e-mail only
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
………………………………………………………………
Ordered on (*)/received on (*): ………………………………………
Name of consumer(s): ………………………………………
Address of consumer(s): ………………………………………
Signature of consumer(s) (only if this form is notified on paper): ………………………………………
Date: ………………………………………

(*) Delete as appropriate.

Please add your order number if you have it. It helps us match the refund to the payment, but it is not a condition of your withdrawal.

6. How to send the goods back

Return address

Yerbador, Green Republic sp. z o.o.
ul. Przemysłowa 5
05-230 Kobyłka
Poland

Send the goods to this warehouse address, not to the registered office in Warszawa. Choose the carrier yourself; the direct cost of the return is yours.

Packaging

Use an outer box or envelope. Do not stick tape or labels on the product packaging itself.
Leave food, tea, matcha, honey and supplements sealed. A broken seal ends the right to return them.
Pack accessories such as gourds, cups and bombillas so that they cannot move or break in transit.
Include the goods complete, with any parts of a set, and a note with your order number and the e-mail address used for the order.

Proof of dispatch

Keep the carrier’s receipt or tracking number. Until the goods arrive, this is your proof that you sent them on time.
We may withhold the refund until the goods reach us or until you send us proof of dispatch — so sending us a photo or a copy of the receipt by e-mail usually speeds up the refund.
Until the parcel reaches us, it travels at your risk, so choose a trackable service.