{"id":558848,"date":"2026-09-15T12:29:21","date_gmt":"2026-09-15T10:29:21","guid":{"rendered":"https:\/\/yerbador.com\/doprava-a-vraceni-zbozi\/"},"modified":"2026-09-15T12:41:28","modified_gmt":"2026-09-15T10:41:28","slug":"doprava-a-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/yerbador.com\/cs\/doprava-a-vraceni-zbozi\/","title":{"rendered":"Doprava a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Na t\u00e9to str\u00e1nce najdete informace o tom, kam doru\u010dujeme, kolik doprava stoj\u00ed, jak dlouho trv\u00e1 a jak zbo\u017e\u00ed vr\u00e1tit. Tato str\u00e1nka tvo\u0159\u00ed celek s na\u0161imi <a href=\"https:\/\/yerbador.com\/cs\/obchodni-podminky\/\">obchodn\u00edmi podm\u00ednkami<\/a> a s podrobnostmi o va\u0161em <a href=\"https:\/\/yerbador.com\/cs\/pravo-na-odstoupeni-od-smlouvy\/\">pr\u00e1vu na odstoupen\u00ed od smlouvy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Kam doru\u010dujeme a kdo z\u00e1silky p\u0159epravuje<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0161echny z\u00e1silky p\u0159epravuje <strong>DPD<\/strong> a jsou odes\u00edl\u00e1ny z Evropsk\u00e9 unie (Polsko). Doru\u010dujeme do 29 zem\u00ed. Do Polska nedoru\u010dujeme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V r\u00e1mci EU doru\u010dujeme do: Belgie, Bulharska, \u010cesk\u00e9 republiky, D\u00e1nska, Estonska, Finska, Francie, Chorvatska, Irska, It\u00e1lie, Kypru, Litvy, Loty\u0161ska, Lucemburska, Ma\u010farska, Malty, N\u011bmecka, Nizozemska, Portugalska, Rakouska, Rumunska, \u0158ecka, Slovenska, Slovinska, \u0160pan\u011blska a \u0160v\u00e9dska. Mimo EU doru\u010dujeme do Spojen\u00e9ho kr\u00e1lovstv\u00ed, \u0160v\u00fdcarska a Norska.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Va\u0161\u00edm prod\u00e1vaj\u00edc\u00edm u ka\u017ed\u00e9 objedn\u00e1vky u\u010din\u011bn\u00e9 na yerbador.com je <strong>GREEN REPUBLIC sp. z o.o.<\/strong>, ul. Marcina Kasprzaka 31\/119, 01-234 Warszawa, Polsko. Ochrann\u00e1 zn\u00e1mka \u201eYerbador\u201c pat\u0159\u00ed spole\u010dnosti OROTAL Commodities Trading SA, Avenue de Champel 29, 1206 Geneva, \u0160v\u00fdcarsko (UID CHE-264.449.639), kter\u00e1 je pouze vlastn\u00edkem zna\u010dky. Obchod nen\u00ed provozov\u00e1n ze \u0160v\u00fdcarska a va\u0161e smlouva je uzav\u0159ena s polskou spole\u010dnost\u00ed. \u00dapln\u00e9 \u00fadaje o spole\u010dnosti najdete v na\u0161em <a href=\"https:\/\/yerbador.com\/cs\/informace-o-provozovateli\/\">tir\u00e1\u017ei<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. N\u00e1klady na doru\u010den\u00ed a hranice pro dopravu zdarma<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0161echny n\u00ed\u017ee uveden\u00e9 \u010d\u00e1stky jsou \u010d\u00e1stky v\u010detn\u011b DPH. \u010c\u00e1stka, kterou vid\u00edte v ko\u0161\u00edku p\u0159i dokon\u010den\u00ed objedn\u00e1vky, je \u010d\u00e1stka, kterou \u00fa\u010dtujeme. Hranice se vztahuje k hodnot\u011b zbo\u017e\u00ed ve va\u0161em ko\u0161\u00edku.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00f3na 1 \u2014 EUR 5.90, zdarma od EUR 69<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>N\u011bmecko<\/li>\n\n\n<li>Rakousko<\/li>\n\n\n<li>Belgie<\/li>\n\n\n<li>Nizozemsko<\/li>\n\n\n<li>\u010cesk\u00e1 republika<\/li>\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00f3na 2 \u2014 EUR 8.90, zdarma od EUR 89<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Francie<\/li>\n\n\n<li>It\u00e1lie<\/li>\n\n\n<li>\u0160pan\u011blsko<\/li>\n\n\n<li>D\u00e1nsko<\/li>\n\n\n<li>Slovensko<\/li>\n\n\n<li>Slovinsko<\/li>\n\n\n<li>Ma\u010farsko<\/li>\n\n\n<li>Lucembursko<\/li>\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00f3na 3 \u2014 EUR 11.90, zdarma od EUR 89<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>\u0160v\u00e9dsko<\/li>\n\n\n<li>Finsko<\/li>\n\n\n<li>Irsko<\/li>\n\n\n<li>Portugalsko<\/li>\n\n\n<li>\u0158ecko<\/li>\n\n\n<li>Estonsko<\/li>\n\n\n<li>Loty\u0161sko<\/li>\n\n\n<li>Litva<\/li>\n\n\n<li>Rumunsko<\/li>\n\n\n<li>Bulharsko<\/li>\n\n\n<li>Chorvatsko<\/li>\n\n\n<li>Kypr<\/li>\n\n\n<li>Malta<\/li>\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00f3na 4 \u2014 EUR 16.90 (GBP 14.90), zdarma od EUR 99<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Spojen\u00e9 kr\u00e1lovstv\u00ed<\/li>\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00f3na 5 \u2014 EUR 14.90, zdarma od EUR 99<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>\u0160v\u00fdcarsko<\/li>\n\n\n<li>Norsko<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">U z\u00f3n 4 a 5 n\u00e1klady na doru\u010den\u00ed nezahrnuj\u00ed dovozn\u00ed clo, DPH p\u0159i dovozu ani poplatky za proclen\u00ed. Viz \u010d\u00e1st 5.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. M\u011bny<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Na\u0161\u00ed z\u00e1kladn\u00ed m\u011bnou je euro. Obchod uv\u00e1d\u00ed ceny tak\u00e9 v GBP, CZK, SEK, DKK, CHF a NOK. M\u011bna se odv\u00edj\u00ed od jazykov\u00e9 verze str\u00e1nek a od zem\u011b doru\u010den\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cenu dopravy v\u017edy vid\u00edte v m\u011bn\u011b t\u00e9 verze str\u00e1nek, kterou pou\u017e\u00edv\u00e1te, ji\u017e p\u0159epo\u010dtenou z eurov\u00e9ho tarifu a zaokrouhlenou. Nap\u0159\u00edklad tarify EUR 5.90 a EUR 8.90 se zobrazuj\u00ed jako CZK 148.90 a DKK 68.90. Tarif pro Spojen\u00e9 kr\u00e1lovstv\u00ed je EUR 16.90 a zobrazuje se jako GBP 14.90.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V r\u00e1mci EU se DPH \u00fa\u010dtuje ve v\u00fd\u0161i platn\u00e9 v zemi doru\u010den\u00ed podle re\u017eimu jednoho spr\u00e1vn\u00edho m\u00edsta EU (One-Stop-Shop). Hrub\u00e1 cena zbo\u017e\u00ed je ve v\u0161ech zem\u00edch stejn\u00e1; li\u0161\u00ed se pouze slo\u017eka DPH, kter\u00e1 je v n\u00ed obsa\u017eena.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Doba odesl\u00e1n\u00ed a doru\u010den\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ka\u017ed\u00e1 objedn\u00e1vka se hrad\u00ed p\u0159i jej\u00edm zad\u00e1n\u00ed a my odes\u00edl\u00e1me a\u017e po zaplacen\u00ed.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Odesl\u00e1n\u00ed:<\/strong> do 24 hodin, v pracovn\u00ed dny.<\/li>\n\n\n<li><strong>P\u0159eprava s DPD:<\/strong> 3\u20136 pracovn\u00edch dn\u016f.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do pracovn\u00edch dn\u016f se nepo\u010d\u00edtaj\u00ed v\u00edkendy ani st\u00e1tn\u00ed sv\u00e1tky, a\u0165 u\u017e v Polsku nebo ve va\u0161\u00ed zemi. Objedn\u00e1vka zadan\u00e1 v p\u00e1tek ve\u010der se proto odes\u00edl\u00e1 n\u00e1sleduj\u00edc\u00ed pracovn\u00ed den.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Z\u00e1silka m\u016f\u017ee trvat d\u00e9le ne\u017e 3\u20136 pracovn\u00edch dn\u016f, pokud:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>je doru\u010dovac\u00ed adresa ne\u00fapln\u00e1 nebo nespr\u00e1vn\u00e1;<\/li>\n\n\n<li>na adrese nikdo nen\u00ed a DPD mus\u00ed doru\u010den\u00ed zkusit podruh\u00e9 nebo z\u00e1silku ulo\u017eit na v\u00fddejn\u00edm m\u00edst\u011b;<\/li>\n\n\n<li>z\u00e1silka proch\u00e1z\u00ed celn\u00edm \u0159\u00edzen\u00edm (Spojen\u00e9 kr\u00e1lovstv\u00ed, \u0160v\u00fdcarsko, Norsko \u2014 viz \u010d\u00e1st 5);<\/li>\n\n\n<li>dojde k naru\u0161en\u00ed provozu DPD nebo jej\u00edho partnersk\u00e9ho p\u0159epravce ve va\u0161\u00ed zemi, nap\u0159\u00edklad kv\u016fli po\u010das\u00ed nebo st\u00e1vce.<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Spojen\u00e9 kr\u00e1lovstv\u00ed, \u0160v\u00fdcarsko a Norsko<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Objedn\u00e1vky do t\u011bchto t\u0159\u00ed zem\u00ed se zas\u00edlaj\u00ed v re\u017eimu <strong>DAP (Delivered at Place)<\/strong>. To znamen\u00e1, \u017ee cena, kterou n\u00e1m plat\u00edte, zahrnuje zbo\u017e\u00ed a cenu dopravy, a nic dal\u0161\u00edho.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dovozn\u00ed clo, dovozn\u00ed DPH a p\u0159\u00edpadn\u00e9 poplatky za celn\u00ed \u0159\u00edzen\u00ed hrad\u00edte vy, a to p\u0159epravci nebo celn\u00edmu org\u00e1nu, nad r\u00e1mec toho, co jste zaplatili n\u00e1m. Nejsou zahrnuty v na\u0161ich cen\u00e1ch a jejich v\u00fd\u0161i v\u00e1m nem\u016f\u017eeme p\u0159edem sd\u011blit \u2014 stanovuj\u00ed je va\u0161e vlastn\u00ed \u00fa\u0159ady.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Celn\u00ed \u0159\u00edzen\u00ed m\u016f\u017ee k 3\u20136 pracovn\u00edm dn\u016fm p\u0159epravy p\u0159idat dal\u0161\u00ed dobu. Pokud odm\u00edtnete dovozn\u00ed poplatky uhradit a z\u00e1silka se n\u00e1m vr\u00e1t\u00ed, vrac\u00edme pen\u00edze za zbo\u017e\u00ed; cenu dopravy a p\u0159\u00edpadn\u00e9 n\u00e1klady na vr\u00e1cen\u00ed \u00fa\u010dtovan\u00e9 p\u0159epravcem nikoli.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Sledov\u00e1n\u00ed z\u00e1silky, nedoru\u010den\u00ed a po\u0161kozen\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">DPD sleduje ka\u017edou z\u00e1silku od odesl\u00e1n\u00ed a\u017e po doru\u010den\u00ed. Pokud nem\u016f\u017eete naj\u00edt \u00fadaje pro sledov\u00e1n\u00ed, napi\u0161te na <a href=\"mailto:hello@yerbador.com\">hello@yerbador.com<\/a> a uve\u010fte \u010d\u00edslo sv\u00e9 objedn\u00e1vky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud z\u00e1silka nedoraz\u00ed, napi\u0161te n\u00e1m a uve\u010fte \u010d\u00edslo objedn\u00e1vky a doru\u010dovac\u00ed adresu tak, jak jste ji zadali. Zah\u00e1j\u00edme u DPD p\u00e1tr\u00e1n\u00ed po z\u00e1silce a budeme v\u00e1s informovat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud z\u00e1silka doraz\u00ed po\u0161kozen\u00e1:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n\n<li>Uschovejte vn\u011bj\u0161\u00ed obal a cel\u00fd obsah \u2014 p\u0159epravce je m\u016f\u017ee cht\u00edt prohl\u00e9dnout.<\/li>\n\n\n<li>Vyfotografujte vn\u011bj\u0161\u00ed obal, po\u0161kozen\u00e9 zbo\u017e\u00ed a p\u0159epravn\u00ed etiketu.<\/li>\n\n\n<li>Za\u0161lete fotografie a \u010d\u00edslo sv\u00e9 objedn\u00e1vky na <a href=\"mailto:hello@yerbador.com\">hello@yerbador.com<\/a>.<\/li>\n\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamace vy\u0159izujeme do 14 dn\u016f. Po\u0161kozen\u00e9 nebo chyb\u011bj\u00edc\u00ed zbo\u017e\u00ed nahrad\u00edme nebo za n\u011bj vr\u00e1t\u00edme pen\u00edze; nic za to neplat\u00edte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Va\u0161e z\u00e1konn\u00e9 pr\u00e1vo: 14 dn\u016f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jako spot\u0159ebitel m\u00e1te <strong>14 dn\u016f<\/strong> od p\u0159evzet\u00ed zbo\u017e\u00ed na odstoupen\u00ed od smlouvy, a to bez uveden\u00ed d\u016fvodu (sm\u011brnice 2011\/83\/EU). Podle polsk\u00e9ho pr\u00e1va plat\u00ed tot\u00e9\u017e pr\u00e1vo i pro podnikatele s pr\u00e1vy spot\u0159ebitele. Odstoupen\u00ed oznamte e-mailem na <a href=\"mailto:hello@yerbador.com\">hello@yerbador.com<\/a>, a to pomoc\u00ed vzorov\u00e9ho formul\u00e1\u0159e pro odstoupen\u00ed od smlouvy nebo jak\u00fdmkoli jin\u00fdm jednozna\u010dn\u00fdm prohl\u00e1\u0161en\u00edm. Podrobnosti a formul\u00e1\u0159 najdete na str\u00e1nce <a href=\"https:\/\/yerbador.com\/cs\/pravo-na-odstoupeni-od-smlouvy\/\">pr\u00e1vo na odstoupen\u00ed od smlouvy<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">N\u00e1\u0161 p\u0159\u00edslib nav\u00edc: 90 dn\u016f na neotev\u0159en\u00e9 zbo\u017e\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nad r\u00e1mec z\u00e1konn\u00e9ho pr\u00e1va p\u0159ij\u00edm\u00e1me <strong>neotev\u0159en\u00e9<\/strong> zbo\u017e\u00ed zp\u011bt po dobu <strong>90 dn\u016f<\/strong> od doru\u010den\u00ed. Produkt mus\u00ed b\u00fdt v origin\u00e1ln\u00edm, v\u00fdrobcem zape\u010det\u011bn\u00e9m a nepo\u0161kozen\u00e9m obalu a zp\u016fsobil\u00fd k dal\u0161\u00edmu prodeji. Jde o dobrovoln\u00e9 smluvn\u00ed pr\u00e1vo, kter\u00e9 v\u00e1m poskytujeme; nijak nezkracuje ani nenahrazuje va\u0161e z\u00e1konn\u00e9 pr\u00e1vo na odstoupen\u00ed ve lh\u016ft\u011b 14 dn\u016f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Co nelze vr\u00e1tit<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u010cl\u00e1nek 16 sm\u011brnice 2011\/83\/EU vylu\u010duje z pr\u00e1va na odstoupen\u00ed od smlouvy dv\u011b kategorie zbo\u017e\u00ed, kter\u00e9 prod\u00e1v\u00e1me: zbo\u017e\u00ed v uzav\u0159en\u00e9m obalu z d\u016fvodu ochrany zdrav\u00ed nebo z hygienick\u00fdch d\u016fvod\u016f, kter\u00e9 bylo po doru\u010den\u00ed z obalu vy\u0148ato, a zbo\u017e\u00ed, kter\u00e9 se rychle kaz\u00ed nebo m\u00e1 kr\u00e1tkou dobu pou\u017eitelnosti. Jednodu\u0161e \u0159e\u010deno:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>yerba mate, \u010daje a bylinn\u00e9 sm\u011bsi, matcha, med a dopl\u0148ky stravy <strong>s poru\u0161enou pe\u010det\u00ed<\/strong> nelze vr\u00e1tit;<\/li>\n\n\n<li>tyt\u00e9\u017e produkty <strong>st\u00e1le zape\u010det\u011bn\u00e9 od v\u00fdrobce<\/strong> lze vr\u00e1tit do 14 dn\u016f i v r\u00e1mci na\u0161\u00ed 90denn\u00ed politiky;<\/li>\n\n\n<li>dopl\u0148ky \u2014 matero, bombilla, tubusy, hrnky, sady \u2014 lze vr\u00e1tit b\u011b\u017en\u00fdm zp\u016fsobem.<\/li>\n\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Kdo hrad\u00ed po\u0161tovn\u00e9 za vr\u00e1cen\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>P\u0159\u00edm\u00e9 n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed zp\u011bt k n\u00e1m hrad\u00edte vy<\/strong> \u2014 jak v r\u00e1mci z\u00e1konn\u00e9ho pr\u00e1va na odstoupen\u00ed ve lh\u016ft\u011b 14 dn\u016f, tak v r\u00e1mci 90denn\u00ed politiky. Bezplatn\u00e9 n\u00e1vratov\u00e9 etikety neposkytujeme. To se nevztahuje na vadn\u00e9 nebo po\u0161kozen\u00e9 zbo\u017e\u00ed, kter\u00e9 se \u0159e\u0161\u00ed podle \u010d\u00e1sti 6 a \u010d\u00e1sti 8 na na\u0161e n\u00e1klady.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Adresa pro vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yerbador, Green Republic sp. z o.o.<br>ul. Przemys\u0142owa 5<br>05-230 Koby\u0142ka<br>Polsko<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vr\u00e1cen\u00ed pen\u011bz<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vrac\u00edme plnou cenu, kterou jste zaplatili, plus nejlevn\u011bj\u0161\u00ed standardn\u00ed dopravu, kterou jsme nab\u00edzeli, a to do <strong>14 dn\u016f<\/strong> od obdr\u017een\u00ed va\u0161eho ozn\u00e1men\u00ed o odstoupen\u00ed. Vr\u00e1cen\u00ed pen\u011bz m\u016f\u017eeme zadr\u017eet, dokud zbo\u017e\u00ed neobdr\u017e\u00edme nebo dokud n\u00e1m neza\u0161lete doklad o jeho odesl\u00e1n\u00ed. Pen\u00edze vrac\u00edme stejn\u00fdm platebn\u00edm prost\u0159edkem, kter\u00fd jste pou\u017eili.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Reklamace vadn\u00e9ho zbo\u017e\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Odpov\u00edd\u00e1me za jak\u00fdkoli nesoulad se smlouvou, kter\u00fd existuje p\u0159i doru\u010den\u00ed a projev\u00ed se do <strong>2 let<\/strong> od doru\u010den\u00ed (sm\u011brnice (EU) 2019\/771). Nejprve m\u016f\u017eete po\u017eadovat opravu nebo v\u00fdm\u011bnu; pokud to nen\u00ed mo\u017en\u00e9 nebo se to nezda\u0159\u00ed, m\u016f\u017eete po\u017eadovat slevu z ceny nebo od smlouvy odstoupit. U potravin na\u0161e odpov\u011bdnost za uvedenou kvalitu trv\u00e1 do data minim\u00e1ln\u00ed trvanlivosti vyti\u0161t\u011bn\u00e9ho na obalu. Pokud v\u00e1m va\u0161e vlastn\u00ed vnitrost\u00e1tn\u00ed pr\u00e1vo poskytuje del\u0161\u00ed nebo siln\u011bj\u0161\u00ed z\u00e1ruku, pou\u017eije se toto pr\u00e1vo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamace zas\u00edlejte na <a href=\"mailto:hello@yerbador.com\">hello@yerbador.com<\/a>. Odpov\u00edd\u00e1me do <strong>14 dn\u016f<\/strong>. P\u0159ilo\u017ete pros\u00edm:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>\u010d\u00edslo sv\u00e9 objedn\u00e1vky;<\/li>\n\n\n<li>popis probl\u00e9mu a to, co po\u017eadujete \u2014 opravu, v\u00fdm\u011bnu, slevu z ceny nebo odstoupen\u00ed od smlouvy;<\/li>\n\n\n<li>fotografie produktu a obalu;<\/li>\n\n\n<li>datum minim\u00e1ln\u00ed trvanlivosti a ozna\u010den\u00ed \u0161ar\u017ee z obalu, jde-li o potraviny, dopl\u0148ky stravy a matchu.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud v\u00e1s po\u017e\u00e1d\u00e1me o zasl\u00e1n\u00ed produktu zp\u011bt k prozkoum\u00e1n\u00ed, toto po\u0161tovn\u00e9 hrad\u00edme my. Po\u0161tovn\u00ed adresa je adresa pro vr\u00e1cen\u00ed uveden\u00e1 v \u010d\u00e1sti 7.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jedna pozn\u00e1mka k \u0159e\u0161en\u00ed spor\u016f, proto\u017ee se \u010dasto uv\u00e1d\u00ed nespr\u00e1vn\u011b: platforma ODR Evropsk\u00e9 komise <strong>ji\u017e neexistuje<\/strong>. Dne 20. b\u0159ezna 2025 p\u0159estala p\u0159ij\u00edmat st\u00ed\u017enosti a dne 20. \u010dervence 2025 ukon\u010dila provoz na z\u00e1klad\u011b na\u0159\u00edzen\u00ed (EU) 2024\/3228. Nen\u00ed tedy \u017e\u00e1dn\u00fd odkaz, kter\u00fd bychom mohli zve\u0159ejnit. Nezavazujeme se k \u017e\u00e1dn\u00e9mu konkr\u00e9tn\u00edmu subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, spor v\u0161ak m\u016f\u017eete p\u0159edlo\u017eit p\u0159\u00edslu\u0161n\u00e9mu subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f ve sv\u00e9 zemi, a pokud \u017eijete v EU, Norsku nebo na Islandu, m\u016f\u017eete vyu\u017e\u00edt bezplatnou pomoc S\u00edt\u011b evropsk\u00fdch spot\u0159ebitelsk\u00fdch center, <a href=\"https:\/\/www.eccnet.eu\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.eccnet.eu\/<\/a>. V\u017edy se tak\u00e9 m\u016f\u017eete obr\u00e1tit na soud.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Kontakt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Napi\u0161te na <a href=\"mailto:hello@yerbador.com\">hello@yerbador.com<\/a>. Jde o jedin\u00fd kan\u00e1l pro objedn\u00e1vky, doru\u010den\u00ed, vr\u00e1cen\u00ed zbo\u017e\u00ed a reklamace \u2014 pro yerbador.com neexistuje \u017e\u00e1dn\u00e1 telefonn\u00ed objedn\u00e1vkov\u00e1 linka ani telefonn\u00ed z\u00e1kaznick\u00e1 podpora.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0161tovn\u00ed adresa pro vr\u00e1cen\u00ed zbo\u017e\u00ed a reklamace: Yerbador, Green Republic sp. z o.o., ul. Przemys\u0142owa 5, 05-230 Koby\u0142ka, Polsko.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Souvisej\u00edc\u00ed str\u00e1nky: na\u0161e <a href=\"https:\/\/yerbador.com\/cs\/obchodni-podminky\/\">obchodn\u00ed podm\u00ednky<\/a>, <a href=\"https:\/\/yerbador.com\/cs\/pravo-na-odstoupeni-od-smlouvy\/\">pr\u00e1vo na odstoupen\u00ed od smlouvy<\/a> se vzorov\u00fdm formul\u00e1\u0159em, informace o doru\u010den\u00ed, <a href=\"https:\/\/yerbador.com\/cs\/zasady-ochrany-osobnich-udaju\/\">z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f<\/a> a <a href=\"https:\/\/yerbador.com\/cs\/zasady-pouzivani-cookies\/\">z\u00e1sady pou\u017e\u00edv\u00e1n\u00ed cookies<\/a>.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Na t\u00e9to str\u00e1nce najdete informace o tom, kam doru\u010dujeme, kolik doprava stoj\u00ed, jak dlouho trv\u00e1 a jak zbo\u017e\u00ed vr\u00e1tit. Tato str\u00e1nka tvo\u0159\u00ed celek s na\u0161imi obchodn\u00edmi podm\u00ednkami a s podrobnostmi o va\u0161em pr\u00e1vu na odstoupen\u00ed od smlouvy. 1. Kam doru\u010dujeme a kdo z\u00e1silky p\u0159epravuje V\u0161echny z\u00e1silky p\u0159epravuje DPD a jsou odes\u00edl\u00e1ny z Evropsk\u00e9 unie (Polsko)&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-558848","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"","author_link":"https:\/\/yerbador.com\/cs\/author\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/pages\/558848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/comments?post=558848"}],"version-history":[{"count":1,"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/pages\/558848\/revisions"}],"predecessor-version":[{"id":558944,"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/pages\/558848\/revisions\/558944"}],"wp:attachment":[{"href":"https:\/\/yerbador.com\/cs\/wp-json\/wp\/v2\/media?parent=558848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}